Refund policy

Shipping and Returns 

Bellamad will offer you a refund on unused items returned to Bellamad within 14 days of receipt provided they are in their original re-saleable condition. If 14 days have gone by since your receipt, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We will issue a refund (excluding delivery fees) within 14 working days of receipt. Your statutory rights are not affected.

To complete your return, we require a receipt or proof of purchase. Free shipping within the Netherlands.

To return any items to Bellamad, please, follow these steps:

1 – Request a Return Merchandise Authorisation (RMA). Contact our customer service team to obtain your Request Merchandise Authorisation (RMA). When requesting your RMA, provide your order reference number and which items you wish to return. Returns cannot be processed without a RMA. To request your RMA, please, contact our customer service team on info@bellamad.com

2 – Return items. Send the items you wish to return to Bellamad following the instructions you would have received from Bellamad, including your unique RMA. Wrap items securely in the same or similar packaging in which you received them. The item is your responsibility until it reaches us. We recommend you return your package by Recorded Delivery or using a delivery service that insures you for the value of the goods as Bellamad is not liable for lost returned parcels. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 


If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

3 – Inspection and Refund. All returned goods will be inspected upon receipt. For reasons of hygiene we are unable to offer refunds or replacements on any used goods unless they are faulty. We will process your return as quickly as possible. We will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed. Your refund will be made by the original or agreed payment method, no later than 14 working days after we have received the goods.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@bellamad.com

DAMAGED OR WRONG ITEMS

We recommend that you inspect your entire order upon delivery. If an item arrives damaged or in error, please, contact our customer service team as soon as possible on info@bellamad.com. Damages, defects, missing items or any errors not reported within 7 working days of receipt will not be accepted for return. We will make arrangements for a replacement to be delivered to you free of charge. You will be asked to return the damaged or wrong item in its original packaging if possible.

Your statutory rights are not affected. 

CANCELLATIONS

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order for a full refund within 7 working days from the date of receipt of the goods if you send your notice of cancellation in writing and return the goods to Bellamad in their original and unused condition. This does not apply to Special Offers or items that are listed as non-returnable for reasons of hygiene. Please note that credit card charges are not refunded.

To cancel your order, please, inform us by email to info@bellamad.com, quoting your full name and order number. You can cancel your order online at any point up to the completion of the secure payment section at the checkout. Beyond this point, we can NOT guarantee we will be able to stop your order being dispatched even if you email immediately after placing your order. If your order has already been processed when we receive your Notice of Cancellation, you will need to return your order following our Bellamad Returns process. Your statutory rights are not affected.